Fit Concierge
Talk to a real person. Get the right fit.
Some fit questions can't be answered by a chart or a quiz. Postpartum bodies. Bust asymmetry. Torso length outside standard ranges. A wedding in ten days and no time to exchange. That's what our Fit Concierge team is for.
Real Person Response · One Business Day · No Automated Chatbot
What can we help you with?
Choose the option that matches your situation. Each routing sends your message to the right person on our team — so you get an answer that actually addresses what you're asking, not a copy-paste reply from a support template.
Help me choose my size
For customers who need a personalised size recommendation — postpartum bodies, cup sizes at the edge of our range, torso length outside standard tables, urgent event dates, or any fit situation the quiz couldn't confidently resolve.
Response time: One business day. Real person.
Help me choose between products
For customers deciding between CurveSculpt, SmoothFit, LuxeLift, or the Complete Set — with specific questions about which product fits which use case, wardrobe, or occasion.
Response time: One business day.
I have an order to ask about
For existing customers with questions about a placed order — delivery status, exchange requests, refund questions, or anything about an order that's already in progress.
Response time: One business day.
Everything else
For questions that don't fit the categories above — brand questions, wholesale inquiries, press requests, feedback, or anything else you'd like to share.
Response time: Two business days.
Send us your question.
What happens next.
Within one business day (two for General inquiries), you'll get a personal response from a real person on our team — not an automated reply, not a template, not a chatbot. For Fit Concierge inquiries, we respond with a specific size recommendation based on your measurements and context, and we flag your recommendation as pre-approved for our 30-Day Fit & Sit Guarantee — so if the size still isn't right when it arrives, the exchange process is streamlined. For Order Support, we resolve within the same reply where possible. If it needs escalation (missing parcels, damaged items, refund processing), we tell you exactly when to expect the next update.
Support hours
Monday–Friday, 9am–5pm AEDT
Response outside these hours arrives on the next business day. We do not offer live chat, phone support, or same-hour responses. What we offer is: a real person, thinking carefully about your situation, giving you a useful answer within one business day.
Prefer to email directly?
support@prosperandadore.com
Include your order number if you have one, and the same context you'd provide through the form. Response time is the same either way.
Easy Exchanges
Wrong size? We swap it free within 30 days. No return shipping fee on your end. No restocking fee. Real person handles every exchange.
Real Human Support
Every response is written by a real person on our team. No automated chatbots. No offshore call centres. No “please hold for the next available agent.”
Secure Everything
Encrypted checkout via Shopify. Your data is only used to respond to your question — never sold, never shared, never used for marketing without your explicit opt-in.
Before you send a message — some of the most common questions.
Many contact form messages ask the same three things. If your question is one of these, you can find the answer immediately below without waiting for a response.
Not ready to send a message yet?
Every purchase is protected by our 30-Day Fit & Sit Guarantee.
30-Day Fit & Sit Guarantee · Free Size Exchanges · No Subscriptions · Tracked Shipping